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PRIVACY POLICY AND
TERMS OF USE

Who we are?

Valco Group is the holding company for an integrated group of companies with headquarters at Rua das Industrias, nº 53 dedicated to the transformation of wood and derivatives, developing and manufacturing doors, wardrobes and similar products. Registered in the Leiria com o nº 474 trade register and VAT registration number 500 055 734 comprises the following Group Valco companies.

This Privacy Policy applies exclusively to the collection and processing of personal data made by Valco Group and its subsidiaries and is complementary to the terms and conditions mentioned in contracts for the provision of services and products.

Scope

The new General Data Protection Regulation (GDPR), approved by the European Parliament in May 2016, will enter into force on May 25, 2018. The Valco Group is committed to protecting the privacy of its customers and users and reinforces resources to privacy and data protection in strict compliance with the new regulation.

Data Projection Officer

The Valco Group has appointed to DPO the head of the IT Department. DPO undertakes the responsibility to ensure the implementation and monitoring of this Privacy Policy, to establish clear rules for the processing of personal data, to act in accordance with the new guidelines regarding the GDPR and to clarify customers, partners and users about their rights.

Valco Group Customer Service
Phone number: 00351 244 730 130
helpdesk@grupo-valco.com

What is personal data?

“Personal data” refers to data that allow the identification of individuals, directly or indirectly.

Type of personal data we collect, how and why

We collect personal data when registering on our website, when you request a product, service or information, make a complaint or provide an opinion.

The Valco Group collects the personal data necessary for its activity, usually for the management of the contractual relationship of product supply and customer service and assistance, dealing in this area with data such as name, address, telephone number, e-mail address, taxpayer number and data related to the purchase history.

We may also collect your data to disclose new products, services, special offers or other information that we believe may be of interest to you. To the data subject is guaranteed the right of access, updating, rectification and removal. To do so, click here.

Length of time

Whenever there are no legal requirements defined, the data will be stored for the minimum period necessary to achieve the aim that led to its collection.

For marketing and customer service purposes your data will be retained during 10 years after your consent or your last contact. During this period, you can void the consent here.

Cookies

“Cookies” are small software labels stored on your computer to optimize your browsing experience and to analyze the global performance of the website.

The cookies are used by the Valco Group to:

1. Collect IP addresses of users. In this way, we can customize your browsing preferences;

2. Obtain statistical information about the website, for example, distinguishing new users from regular users.

You can limit or restrict the admission of cookies through your browser options.

Data Security

In order to ensure the security and integrity of the data provided by users of our website and digital platforms, we have implemented technological and organizational procedures that help us keep information safe and up to date.

The data consulted and voluntarily submitted by the user is encrypted and securely, properly subjected to applicable protection measures.

Although all measures are being taken, we remind our users of the importance of having their PC and browser up-to-date, configured security patches, active firewall, antivirus and antispyware, and make sure the websites are authenticated.

Third-Party access

The Valco Group may assign personal data to third parties for them to provide services on our behalf. When this happens, we investigate their reliability and the guarantees they offer at this level. The Valco Group only provides the data strictly necessary and will always be responsible for the data that it makes available.

In addition, we may have to transfer personal data to enforce the law, protect or defend Grupo Valco’s property rights or act in urgent situations of data protection and security of our users, customers and public.

Changes to privacy policy

The Valco Group reserves the right to update this Privacy Policy at any time. When you are using the services, you’re subject to these terms and any updates. Therefore, periodically review this Privacy Policy.

If you have any questions about this privacy policy or our use of your personal data you may contact our DPO here.

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