Who we are?
The new General Data Protection Regulation (GDPR), approved by the European Parliament in May 2016, will enter into force on May 25, 2018. The Valco Group is committed to protecting the privacy of its customers and users and reinforces resources to privacy and data protection in strict compliance with the new regulation.
Data Projection Officer
Valco Group Customer Service
Phone number: 00351 244 730 130
What is personal data?
“Personal data” refers to data that allow the identification of individuals, directly or indirectly.
Type of personal data we collect, how and why
We collect personal data when registering on our website, when you request a product, service or information, make a complaint or provide an opinion.
The Valco Group collects the personal data necessary for its activity, usually for the management of the contractual relationship of product supply and customer service and assistance, dealing in this area with data such as name, address, telephone number, e-mail address, taxpayer number and data related to the purchase history.
We may also collect your data to disclose new products, services, special offers or other information that we believe may be of interest to you. To the data subject is guaranteed the right of access, updating, rectification and removal. To do so, click here.
Length of time
Whenever there are no legal requirements defined, the data will be stored for the minimum period necessary to achieve the aim that led to its collection.
For marketing and customer service purposes your data will be retained during 10 years after your consent or your last contact. During this period, you can void the consent here.
“Cookies” are small software labels stored on your computer to optimize your browsing experience and to analyze the global performance of the website.
The cookies are used by the Valco Group to:
1. Collect IP addresses of users. In this way, we can customize your browsing preferences;
2. Obtain statistical information about the website, for example, distinguishing new users from regular users.
You can limit or restrict the admission of cookies through your browser options.
In order to ensure the security and integrity of the data provided by users of our website and digital platforms, we have implemented technological and organizational procedures that help us keep information safe and up to date.
The data consulted and voluntarily submitted by the user is encrypted and securely, properly subjected to applicable protection measures.
Although all measures are being taken, we remind our users of the importance of having their PC and browser up-to-date, configured security patches, active firewall, antivirus and antispyware, and make sure the websites are authenticated.
The Valco Group may assign personal data to third parties for them to provide services on our behalf. When this happens, we investigate their reliability and the guarantees they offer at this level. The Valco Group only provides the data strictly necessary and will always be responsible for the data that it makes available.
In addition, we may have to transfer personal data to enforce the law, protect or defend Grupo Valco’s property rights or act in urgent situations of data protection and security of our users, customers and public.